01
Learning & progress
Lessons, vocabulary, daily goals, streaks, and saved progress.
Parloy support
How can we help?
Find a quick answer below or send us a message. We’ll help you get back to speaking English with confidence.
Email supportWe usually reply within two business days.
✓ Purchase help
Replies in English or German
Simple answers. No support maze, no chatbot loop.
Start here
What do you need help with?
Most questions fit into one of these three areas.
02
Speaking practice
Microphone access, pronunciation feedback, and recording issues.
03
Purchases & subscription
Purchases, restores, cancellations, and billing questions.
Quick answersGood questions.
Good questions.
Clear answers.
These are the things Parloy learners ask us about most often.
How does speaking practice work?
Parloy gives you a useful word in a natural sentence, then asks you to say the sentence out loud. The app listens for clarity and gives you feedback without expecting one particular accent.
Why can’t Parloy hear me?
Open your iPhone Settings, select Privacy & Security, then Microphone, and make sure Parloy is enabled. Also check that no other app is using the microphone and try your lesson again in a quieter place.
How do I restore my subscription?
Make sure you are signed in with the Apple ID used for the original purchase. In Parloy, open Settings and choose Restore Purchases. Restoring does not charge you again.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, choose Subscriptions, select Parloy, and tap Cancel Subscription. Deleting the app does not cancel an active subscription.
Still need a hand?
Email us with a short description of the problem. Screenshots and your iOS version can help us solve it faster.